Managing Sales Team For Effective Result

March 26-27, 2020

OVERVIEW

Businesses need sales to stay alive in the same way that humans need water. Without sales, your business will die.  Running a sales team is hard work. Managing a sales team is no easy task. You have the potential to either make or break your sales reps. Effective sales managers recruit top sales leaders, provide them with the tools they need to bring in sales and watch the numbers grow, they are the backbone of your business. But it isn’t always as simple as that. This course equips you with disciplined approach and strategies to help you manage the best sales team. The program will cover everything from basic fundamentals to the latest trends, and you will develop your own strategic plan to take back to your organization.

KEY LEARNING OBJECTIVES

The objectives of this program cannot be over emphasized; participants will learn how to

  • Design a “customer-focused” sales presentation
  • Apply best practices for conducting individual and team performance reviews
  • Implement a strategy to optimize key accounts and market penetration   
  • Develop the skills to better motivate and lead sales team members
  • Conduct productive sales training and administrative meetings

Benefits to the organisation include:

  • Streamlined process for recruiting, interviewing and training salespeople
  • Enhanced professionalism image in the marketplace
  • Increased revenue growth through higher sales effectiveness
  • Higher level of team morale and reduced employee turnover
  • Improved customer satisfaction and retention
  • Expanded market penetration through greater sales territory management

Benefits to the Participants – You will:

  • Be able to use listening and questioning skills to improve communication effectiveness
  • Have the persuasion skills to negotiate win-win outcomes
  • Know how to train, coach and mentor salespeople to increase sales   
  • Understand the strengths and weaknesses of their leadership style
  • Have the tools to recruit and retain successful salespeople
  • Be able to use recognition and reward programmes to build teamwork

TRAINING LEARNING CONTENT

 

Leadership and Communication Skills Development

  • 7 Leadership Traits of Highly-successful Sales Managers
  • Identifying and Overcoming Communication Barriers in the Workplace
  • Enhanced Listening and Questioning skills to Improve Communication
  • Techniques for Providing Constructive Feedback
  • Interpreting Key Body Language Gestures   
  • Assessing Your Leadership Style’s Strengths and Weaknesses

Improving Sales Team Effectiveness

  • Understanding Consumer Behavior: 5 Reasons Customers Don’t Buy
  • Dr. Cialdini’s Principles of Persuasion
  • Designing a Powerful “customer-focused” Sales Presentation
  • Techniques for Maintaining Your Customer’s Interest and Involvement
  • Step-by-Step Process for Effectively Handling Customer Objections
  • Territory and Key Account Management to Maximize Market Penetration
  • New Business Development Planning

Principles for Recruiting and Retaining a High-Caliber Sales Team  

  • Characteristics of Successful Salespeople
  • Recruiting Top-producing Sales Professionals
  • The Importance of Pre-interview Preparation and Planning
  • Best Practices for the Interviewing and Hiring Process
  • Is your sales team ready for takeoff? 
  • Applying Team Building Principles

Best Practices to Reward and Motivate Your Sales Team       

  • The Impact of a Positive Mental Attitude
  • Factors that Motivate and Demotivate People
  • Sales Contest Ideas to Increase Sales and Promote Teamwork
  • How to Turnaround Under-performing Salespeople
  • Keys in Conducting Effective Sales Meetings   
  • Designing Award and Recognition Programmes  

Essential Coaching and Mentoring Skills  

  • Goals Setting Principles for Continuous Improvement
  • Handling the Negative Impact of Rejection and Setbacks
  • Mentoring and Coaching Salespeople to Achieve Peak-performance 
  • Change Management Best Practices
  • How to Manage Your Time to Increase Daily Productivity
  • What is your Action Plan?

DELIVERY MODE:

Our approach is a unique blend of lectures reinforced through the application of discussions, videos and real case reviews. Participating organisation will be assessed independently.

TARGET AUDIENCE IDENTIFIED

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Sales and Marketing Managers
  • Sales and Marketing Directors
  • Sales Trainers
  • Salespeople Transitioning into Sales Management

INVESTMENT IN KNOWLEDGE                                                          

N75, 000.00, this fee covers expert tuition, training kits, souvenirs and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               March 26-27, 2020

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.com

Call:  +234 805 444 8597 +234 902 500 0134 +234 809 631 1690  

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
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Business Process Management & Modelling

March 11-13, 2020

OVERVIEW

Business processes are critical to the achievement of organizational goals and creation of customer value. Business Process Management (BPM) it’s a leading best practice approach to the systematic improvement in processes for transforming the organization in pursuit of operational and service delivery excellence. This course focuses on how to optimize business processes to achieve organisational success. It examines the use of IT to reconfigure the business and it tackles the common issues in process improvement programmes

KEY LEARNING OUTCOMES

The benefits of attending this program cannot be over emphasized; participants will be able to:

– understand and identify core organizational business processes

– visually model and document business processes whilst applying best practices

– analyse existing processes and recognize when to “red flag” them for automation

– understand the benefits of the range of tools and techniques available to assist

organizational transformation, and know when and how to apply them

PREREQUISITE:

No prerequisite

TRAINING LEARNING CONTENT

  • Process Modeling, Analysis and Design for administrators
    • Business Information Semantics & Rules
    • Establishing Business Process Governance & Centers of Excellence
    • The Business Process Perspective on Business Architecture
    • Process Modeling With BPM
    • Methodologies and Approaches for BPM
    • Business Decision Maturity Model (BDMM)
    • Using BPM Discipline with Six Sigma & Lean Methodologies
    • Customer Experience Modeling and Design
    • Using Simulations to Increase Process Efficiency
    • Advanced Process Management Principles – Key to Sustainability
    • Process Measurement and Metrics
    • Building a organisational structure
    • Business Architecture / IT Architecture Alignment
    • Practice-Based Business Architecture: Extending & Deploying a Complete Business

Architecture

DELIVERY MODE:

Our training methodology is a unique blend of lectures reinforced through the application of discussions, videos and real case reviews. That way delegates and their respective organizations will be able to obtain the maximum benefit from this program. Participants will also be assessed individually.

TARGET AUDIENCE IDENTIFIED

This course is suitable for novice and experienced participants.

  • Directors
  • Senior managers,
  • Business managers,
  • Consultants,
  • Business Process Managers
  • Business partners’ from support departments such as HR, ICT, finance and administration.

INVESTMENT IN KNOWLEDGE

N150, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               March 11, 2020

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.com

Call:  +234 805 444 8597 +234 902 500 0134 +234 809 631 1690  

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
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Successful Setting And Achieving Business Objectives

MARCH 4-6, 2020

OVERVIEW

Setting goals without specific plans to reach them is like taking an address with you on a trip without looking up the directions to get there. Goals and objectives are important to help take small and big businesses to the next level, but each department’s strategy should be supported by specific tactics. Creating to-do lists and project plans will help you meet the goals you set for your company. This course challenges organizations to look and rise beyond wishful thinking as regards business objectives and paying lip service to practical capacity building initiatives.

KEY LEARNING BENEFITS:

The benefits of attending this program cannot be over emphasized; participants will be able to:

  • understand simple frameworks for planning, including allocating and managing priorities, scheduling work, working proactively and reactively and project planning
  • develop basic planning project tools to plan work strategy
  • categorize how to establish and maintain task deadlines
  • develop skills necessary to set goals in a strategic and organizational context
  • understand the importance of setting SMART objectives to overall business success
  • evaluate the different approaches to writing SMART objectives
  • practise setting quality SMART Objectives
  • analyse personal strengths and areas for development when writing SMART objectives and produce and action plan

TRAINING LEARNING CONTENT:

  • Introduction and Course Objectives
  • Purpose of Setting Objectives
  • The importance of Prioritising and Planning time to achieve Objectives
  • SMART Objective Setting
  • Successfully Setting SMART Objectives
  • SMART Objective Setting Practical
  • Cascading the Corporate Plan to divisional plans and make sure the KPIs are SMART
  • Setting and Reviewing SMART Objectives with your Team
  • Analysis of SMART Objectives set previously
  • Summary & Action Plans

DELIVERY MODE:

Our approach is a unique blend of lectures reinforced through the application of discussions, videos and real case reviews. Participants and organization will be assessed independently.

TARGET AUDIENCE IDENTIFIED

This course is suitable for novice and experienced participants. If you are directly involved in

  • Customer Service,
  • Business Development,
  • Sales,
  • Accounts,
  • Marketing
  • Public Relations.
  • Others

INVESTMENT IN KNOWLEDGE                                                          

N120 000.00, this fee covers expert tuition, training kits, souvenirs and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               March 4-6, 2020

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.com

Call:  +234 805 444 8597 +234 902 500 0134 +234 809 631 1690  

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
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Developing & Implementing A Marketing Plan

February 19-21, 2020

OVERVIEW

A marketing plan is a comprehensive blueprint which outlines an organization’s overall marketing efforts. Developing a good marketing plan will help you identify and quantify costs, set price goals, determine potential price outlook, examine production and price risk, and develop a strategy for marketing your products and services offered to your customers. This comprehensive 2-day program will review the elements of marketing, including One-to-One, B2B, B2C, B2G, CRM, Research and Analysis tools, Distribution Channels and Pricing. You will learn how each element fits into the overall plan of a business and how to develop and execute your own plans.

KEY LEARNING OUTCOMES

The outcome of this program cannot be over emphasized; participants will learn to develop high-impact marketing plans by:

  • assessing customer needs
  • analysing market demand
  • evaluating competition
  • developing product strategies
  • establishing pricing
  • assessing channel structure
  • developing marketing promotion programs and budgets

PREREQUISITE:

No prerequisite

TRAINING LEARNING CONTENT

Marketing Fundamentals

· Customer needs assessment

· Relationship marketing

· Marketing plan overview

—Market Research, Industry and Competitive Analysis

· How to collect information about customer needs

· How to estimate the market size

· Analyzing the competitors’ strengths and weaknesses

—Product and Service Decisions, Pricing Strategies

· What are you offering?

· What do your customers need?

· What do your customers value?

· How to price your product or service

—Promotion Strategies, Channel Decisions

· How do your customers get the product or service?

· How does the customer know about what you offer?

· What types of communication programs are required to achieve your objectives?

—E-Marketing Strategies, CRM Overview, Budget Considerations

· How to leverage the Internet into your marketing efforts

· How to forecast your customer’s needs

· What does the budget look like?

· What are the different cost items you have to work with?

—Marketing Plan Implementation

· Marketing plan project

· Presentations

· Implementation considerations

DELIVERY MODE:

Instructors use cutting-edge teaching methods to ensure relevance, active learning, and rapid skill development. Our training methodology is a unique blend of lectures reinforced through the application of discussions, videos and real case reviews. That way delegates and their respective organizations will be able to obtain the maximum benefit from this program. Participants will also be assessed individually.

TARGET AUDIENCE IDENTIFIED

This course is suitable for novice and experienced participants.

  • Professionals who provide input into the development of their organization’s marketing plans.
  • Strategic planners interested in developing a more integrated, holistic marketing plan
  • Entrepreneurs and individuals interested in learning and understanding new marketing solutions, and how to effectively execute cutting-edge ideas and plans
  • All Market Facing Officers who implement and execute the strategic initiatives of their organization’s marketing plan

INVESTMENT IN KNOWLEDGE

N105, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               February 19-21, 2020

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.comCall:  +234 805 444 8597 +234 902 500 0134 +234 809 631 1690

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
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Management Development Programme For First-Line Managers

OVERVIEW

Smart organization realizes the value first-line employees bring, therefore they invest in this toolkit to see the quick ROI that it makes available. First-line managers play an important role in a company’s success as they are significantly involved in the day-to-day operations, guiding the employees through certain courses of action to help them accomplish the organizational goals. Many first line managers feel they are under pressure from all sides – pressure from their own team members, more senior managers and from customers.   Moreover, many first-line managers are not trained; they are making do with whatever natural talent they have.  This course will equip your first-line managers with the arts of leadership, management, planning, people skills and decision making, proper communication aligned to your organization’s strategy. This three-day program is geared to train the basics of leadership and management to individuals in these critical positions, supplying them with the tools they need to make optimal decisions that are aligned to your organization’s strategy and lead their teams in execution. 

 KEY LEARNING OBJECTIVES

The objectives of this program cannot be over emphasized; participants will be to

  • gain a range of key management skills and put them into practice in their own role.
  • take control of their l & d and understand how they can contribute to the progress of their team members.
  • build leadership capabilities through motivation, engagement of teams and manage relationships with confidence.
  • develop leadership and management skills using their own knowledge, and values.
  • build up a network of support to see the bigger picture.

 Benefits to the organisation include:

  • build effective and confident first-line managers.
  • Increase better relationships and communication through the team heads with understanding of the role of the manager in bringing into line organizational purpose and objectives.
  • impact through demonstrable skills expansion – knowledge transfer
  • improve problem solving and decision-making skills through the application of a range of tools and techniques through the first line managers
  • inspire knowledge preservation and succession planning

TRAINING LEARNING CONTENT

·         High Performance Mind-Set 1 & 2

 

  • Understanding the Communications Matrix and Effective Feedbacks
  • Problem Solving & Decision Making  Techniques
  • Expanding Your Horizons – System Thinking
  • The Design of Effective Organization – Structures, Systems and Process
  • Building Interpersonal Skills, Mentoring & Coaching
  • Manage your Work, Family-Life Balance
  • Power Structure And Seeing Through Organisational Dynamics
  • Managing People and Understanding Complex Emotional Intelligence
  • Team Building for Effective Performance
  • The Balanced Scorecard System for Managing Performance

DELIVERY MODE:

Our approach is a unique blend of lectures reinforced through the application of discussions, videos and real case reviews. Participants and organization will be assessed independently.

TARGET AUDIENCE IDENTIFIED

This training course is designed for old and new to first line management and team leaders, or those without previous training in managing people at work.

  1. First-line managers,
  2. Non-managers
  3. Supervisors.
  4. All member of staff who needs to get the best from themselves and other people;

INVESTMENT IN KNOWLEDGE                                                          

N150 000.00, this fee covers expert tuition, training kits, souvenirs and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               February 12-14, 2020

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.comCall:  +234 805 444 8597 +234 902 500 0134 +234 809 631 1690

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
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Customer Experience Management

September 26-27, 2019

OVERVIEW

Traditional organisations invest heavily to develop and deliver quality product and services but too often ignore the overall experience provided to the customer. But contemporary organisations are increasingly recognising that customer retention, growth and profitability rely heavily on the quality of customers’ interaction and experiences. How the customer feels about their experience is critical to customer’s purchasing and loyalty decisions. Delivering a valued experience therefore can drive customer growth, profitability and loyalty. This two day short course provides an understanding of how customer experience differs from customer service and addresses why the customer experience is crucial and assists delegates wishing to build the business case, and develop and execute a customer experience strategy. The course also provides an outline of simple customer experience tools and techniques.

KEY LEARNING OUTCOMES

The outcome of this program cannot be over emphasized; participants will be able to do the following:

  • identify, differentiate and understand the different concepts in the field of CEM;
  • understand how customers process information and the role that information process styles play in the buy-in decision of customers;
  • measure Customer Experience through the utilisation of various measurement methodologies;
  • develop your organisation’s customer experience culture.
  • develop a CEM strategy for various industries.

PREREQUISITE:

Completion of a Pre-Course Questionnaire and an Emotional Intelligence Assessment

TRAINING LEARNING CONTENT

MODULE 1

Customer Experience Management Strategy

·CEM Strategic Framework

·Using Technology to drive CEM

·Best Practices

MODULE 2

The New Customer Journey

·Customer Experience Mapping

·Digital Touchpoints

·Customer Experience Lifecycle

MODULE 3

Connecting with Customers

·Engaging & Delighting Customers

·Custom Listening & Sensing

·Mobile & Social Strategies

MODULE 4

Designing Experiences

·Design Thinking

·Experimentation & Testing

·Importance of Play

MODULE 5

Innovation & CEM

·Creativity & Innovation

·Wearables

·Internet of Things

MODULE 6

Product Management & CEM

·Product Management Framework for CEM

·Product Managers as CEM Leaders

·Communicating to C-Suite and VC Community

MODULE 7

Driving CEM Initiatives

·Strategic HR for CEM

·Change Management Issues for CEM

·Implementation Issues

DELIVERY MODE:

This is an interactive workshop and the learning methods will include:

  • Inputs
  • Exercises
  • Group Activities & Discussions
  • Hand-outs

Some of these exercises will be workshop bases, whilst other exercises will use particular aspects of the delegates work situations. Participating organization will be assessed independently.

TARGET AUDIENCE IDENTIFIED

Anybody who wants to beat the competition by developing strong relationships with customers and ensuring they never want to look elsewhere. This course is suitable for novice and experienced participants. If you are directly involved in customer service, business development, sales, accounts, marketing or public relations.

INVESTMENT IN KNOWLEDGE                                         

N75, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               September 26-27, 2019

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.com

Call:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690 

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
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Managing Meeting Effectively

October 17-18, 2019

OVERVIEW

Managers spend substantial time planning, attending and running meetings, yet they are too often perceived as unproductive and frustrating experiences.  Our ability to manage effective meetings is critical to organizational success. To work successfully with people so that they produce desired results while feeling respected and motivated is a challenge. Meetings are a vehicle to bring out the best ideas, utilize resources for effective problem solving and resolve conflict that Impacts effectiveness. Through a series of hands-on learning exercises participants have a chance to practice meeting effectiveness roles, use facilitation tools and skills and receive feedback and coaching on how to deal with specific meeting situations and difficult behaviors.

 This two-day interactive program focuses on the skills, qualities, techniques and tools needed to plan, conduct and follow through for face to face and remote meetings.  Participants will acquire valuable tools and skills for keeping people focused, following through on decisions and actions, and achieving desired outcomes.

KEY LEARNING BENEFITS:

The benefits of attending this program cannot be over emphasized; participants will be able to:

  • plan & prepare for meetings and structure an effective agenda
  • gain insight into choosing the right time & place based on meeting type, attendees & necessary outcomes
  • set up meeting spaces for maximum efficiency
  • learn how to incorporate electronic options for remote participants
  • define & assign meeting roles & responsibilities
  • effectively manage the three phases of a meeting — before, during, and after
  • develop the ability to successfully facilitate challenging situations and difficult behaviors
  • understand checklists, tools, and formats for face-to-face and virtual meetings

TRAINING LEARNING CONTENT:

  • Fundamentals of conducting meetings
  • The purpose of meetings
  • Planning meetings
  • Participating in meetings
  • Closing meetings
  • Managing meetings
  • The role of leaders
  • Decisions and ideas
  • Eliminating groupthink
  • Communicating as meeting leaders
  • Communicating clearly
  • Using effective language
  • Listening effectively and asking questions
  • Improving listening skills
  • Asking effective questions
  • Communicating nonverbally
  • Nonverbal communication
  • Interpreting nonverbal communication
·         Model the Way
  • Perceptions and Behaviors Needed
  • Developing Your Emotional Intelligence
  • Prevention and Intervention Techniques
  • “Dreaded Behaviors” Games
·         Summary and Close
– Revisit Challenges and Goals
– Next Actions

DELIVERY MODE:

The trainer will use a variety of training methods including, presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centred principles. Learning is interactive, hands-on, experiential, peer-sharing, reflective and self-directed.

TARGET AUDIENCE IDENTIFIED:

This course is suitable for every member of staff. Managers, Leaders, Supervisors and Individuals who want to improve their ability to run effective meetings.

COURSE FEE:                                                                                             

N75 000.00, this fee covers expert tuition, training kits, souvenirs and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               October 17-18, 2019

Time:               9 a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.comCall:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

OFFICE ADDRESS:

SPC Patterns Consulting Ltd

2nd Floor, North Wing,

Daily Time Building

3-7, Kakawa Street, Marina Lagos

FURTHER INFORMATION

Certificate of participation exclusive to all participants Subscription to this program is currently open and will stay open until ONE week before the course.

REGISTER
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Ict Fundamentals

September 19-20, 2019

OVERVIEW

Information and communication technologies (ICT) have become fundamental to the functioning of our society, quite like electricity and roads. Participants of this course will learn basic computer concepts and acquire the skills necessary to get started in using personal computers. They will through facilitation-led instruction and hands-on practice, receive a comprehensive introduction to the uses, functions, workings and components of personal computers and peripherals. In addition they will learn Windows techniques, become acquainted with Microsoft offices applications and learn how to access the World Wide Web and the internet. This course will cover all the fundamentals of ICT. It will deal with how information is gathered from the real world, stored in the machines, transmitted from machine to machine. It will talk about how the system figures out your location and your identity. Management of servers and services over the Cloud is another fundamental ability, which will be discussed. This course will be followed by advanced courses, which will take you further into ICT applications.

KEY LEARNING OUTCOMES:

The outcome of attending this program cannot be over emphasized; The participants will be able to:

  • define and identify some fundamental personal computing concepts and terminology, such as hardware components, software, and computer networks.
  • use input devices, including the keyboard and the mouse.
  • describe how the cpu and computer memory process information.
  • identify the purposes of storage devices, and dis-tinguish between types of storage devices.
  • understand and recommend ideal working envi-ronments for computer users.
  • identify several output devices and describe their uses.
  • perform common windows techniques.
  • protect a computer from viruses
  • determine the type of application software to use for a given task.
  • operate a printer.
  • use word-processing and spreadsheet applica-tion software.
  • understand the internet and its common uses

TRAINING LEARNING CONTENT:

  Getting Started Input Devices Processing Storage Output Devices The Operating System Application Software Voice and Data Communication
Location Recognition
Identity Management
Parameter Sensing
Data and Content Management
Knowledge Representation
Data Analytics
Social Networking
Cloud ComputingIntroduction to Computerized Accounting  

DELIVERY MODE:

The trainer will use a variety of training methods including, presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centred principles. Learning is interactive, hands-on, experiential, peer-sharing, reflective and self-directed. Participants will also be assessed individually.

TARGET AUDIENCE IDENTIFIED:

Anyone who wants to get started on the road to computer competence or who is simply interested in finding out more about interesting opportunities offered by the world of computer.

Entry Requirement

  • No minimum educational qualifications are required; however an understanding of written and spoken English is important.
  • A laptop is a prerequisite. 

In-house training

With a customized in-house training solution, you can adapt the course content to suit your business environment and objectives. A company-specific programme typically begins with an onsite needs analysis, allowing the course instructors to tailor the content to meet your team’s development requirements.

INVESTMENT IN KNOWLEDGE                              

N75, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:   2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:                      September 19-20, 2019

Time:                     9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.com

Call:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690 

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course. \
REGISTER
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Pre & Post Retirement Planning

September 12-13, 2019

OVERVIEW

Retirement Planning as an exercise the world over is fraught with many challenges. This workshop approaches the subject of retirement in a practical way, looking at the realities of retirement and helping delegates to develop their own job description. It will help make the transition from work to retirement enjoyable and rewarding. Delegates will develop an action plan to take away and implement to help them take a positive approach to the next phase of their lives. Participants will increase their awareness of the overall risk in the markets as well as possible asset allocation models to help manage exposure to risk. This is not a financial course; but you will leave with the knowl­edge and confidence to make financial decisions suited to your level of risk and in line with the goals and objectives you establish.

KEY LEARNING OUTCOMES:

The outcome of attending this program cannot be over emphasized; The participants will be able to:

  • Understand the development of risk in the markets
  • Strategically allocate your assets in a conservative manner
  • Develop an income plan for your retirement including choosing the optimal distribution strategy for collecting Social Security
  • Know the difference between fixed principal and fixed income assets and how to use them
  • Develop your own financial profile and know what questions to ask a potential advisor
  • Determine your own personal risk tolerance and develop your own retirement budget
  • Manage personal budgeting and finances more effectively
  • Understand their pension provision
  • Look after their health and plan how to spend their time

TRAINING LEARNING CONTENT:

  1. The Problems And Opportunities In Retirement
    1. Retirement Planning Issues: Current Economic/Investment Situations
    1. The ABC Planning Model- The Need for a New Model:
    1. Making Your Own ABC Plan (Investment Portfolio set up)
    1. Personal Budgeting and Management of Finances
    1. Integrating Healthcare into Your Retirement Plan

DELIVERY MODE:

The trainer will use a variety of training methods including, presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centred principles. Learning is interactive, hands-on, experiential, peer-sharing, reflective and self-directed.

TARGET AUDIENCE IDENTIFIED:

The workshop is intended for people who either already know when they wish to retire or who have not yet decided exactly when to retire, but for whom retirement may be an option in the next few years.

INVESTMENT IN KNOWLEDGE                                         

N105, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:   2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:                      September 12-13, 2019

Time:                     9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.com

Call:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690 

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
Read More

Corporate Identity & Brand Management

OVERVIEW

How your brand is perceived within your own country, and internationally, whether it stands out from competitors, is more important than ever. This innovative branding master-class helps participants plan, implement, launch and manage an effective brand that wins internal and external support. This short program will boost and refine the competencies of image makers, corporate communication and brand managers by empowering them with up-to-date crisis communication tools. It will feature practical strategic sessions by looking at some organizations that bounced back from crisis that borders on their reputation and brand perception

We look at what brands are, why organisations need one, what value they bring and how to build and manage a brand. Our five days together include lots of real-life examples to inspire participants to create their own brand. It will acquaint participants with the act of reputation management and effective deployment of a robust communication strategy as key to survival in a volatile environment like ours.

This training course will feature:

  • Defining a strategy for your brand
  • Linking branding to corporate vision, mission, values and culture
  • Expressing brand through its image, personality and characteristics
  • Explaining the brand to stakeholders and wining their support and loyalty
  • Sustaining and evolving the brand over time

KEY LEARNING OUTCOMES:

The outcome of attending this program cannot be over emphasized; The participants will be able to:

  • Explain the benefits of branding and how to use a brand to support their organisation’s business purpose
  • Use the principles of branding to develop an effective brand for their organisation, or refine the existing brand
  • Develop support for the brand from a wide cross section of stakeholders including executives, employees, customers, influencers and the media
  • Create a range of print, online, multimedia and face2face collateral to explain what the brand stands for and how to use it
  • Use mechanisms to monitor the brand over time, including performance and perceptions, recommending effective ways of refreshing the brand when needed

TRAINING LEARNING CONTENT:

THE IMPORTANCE OF BRANDING

  • What is a brand?
  • What do leaders expect when they invest in branding?
  • Who owns our brand?
  • How do brands add value to an organization?
  • How to link brand to the organisation’s mission, vision, values and purpose?
  • What should a brand include? – differentiation, relevance, trust, emotion

CREATING AN EFFECTIVE BRAND

  • 8 key criteria for a branding strategy
  • 7 essential elements of a brand’s identity
  • Developing brand values and value propositions
  • Using customer insights to build the brand
  • Creating buyer personas that resonate with customers and potential customers
  • Connecting brand to the past, present and future

DEVELOPING SUPPORT FOR THE BRAND

  • Finding a brand champion from the leadership team
  • Characteristics of great brand champions
  • Empowering employees as brand ambassadors
  • Using celebrities as brand ambassadors
  • Developing fans and bloggers as online brand ambassadors
  • Proving the brand’s worth to shareholders using the international standard ISO 10668

EXPLAINING THE BRAND

  • Developing the branding guidelines
  • Creating the brand manual
  • Running branding workshops for employees and creative agencies
  • Developing a branding communications plan for internal and external audiences
  • Running a brand launch event
  • Ensuring consistent delivery of multiple launch events

PROTECTING THE BRAND OVER TIME

  • Monitoring customers’ experiences and perceptions of the brand
  • Monitoring opinion formers’ and influencers’ views
  • Monitoring what is said in the media
  • Knowing when to refresh the brand
  • Exercise where participants create and present their own brand
  • Action planning to take learning back into the workplace

DELIVERY MODE:

The trainer will use a variety of training methods including, presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centred principles. Learning is interactive, hands-on, experiential, peer-sharing, reflective and self-directed.

TARGET AUDIENCE IDENTIFIED:

This course is recommended for personnel and managers in:

  • Corporate Communications
  • Brand/Marketing
  • Business Development
  • Public Relations
  • Media/Advertising 

INVESTMENT IN KNOWLEDGE                                         

N150, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:                September 4-6, 2019

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.comCall:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690 

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
Read More