Customer Experience Management

September 26-27, 2019

OVERVIEW

Traditional organisations invest heavily to develop and deliver quality product and services but too often ignore the overall experience provided to the customer. But contemporary organisations are increasingly recognising that customer retention, growth and profitability rely heavily on the quality of customers’ interaction and experiences. How the customer feels about their experience is critical to customer’s purchasing and loyalty decisions. Delivering a valued experience therefore can drive customer growth, profitability and loyalty. This two day short course provides an understanding of how customer experience differs from customer service and addresses why the customer experience is crucial and assists delegates wishing to build the business case, and develop and execute a customer experience strategy. The course also provides an outline of simple customer experience tools and techniques.

KEY LEARNING OUTCOMES

The outcome of this program cannot be over emphasized; participants will be able to do the following:

  • identify, differentiate and understand the different concepts in the field of CEM;
  • understand how customers process information and the role that information process styles play in the buy-in decision of customers;
  • measure Customer Experience through the utilisation of various measurement methodologies;
  • develop your organisation’s customer experience culture.
  • develop a CEM strategy for various industries.

PREREQUISITE:

Completion of a Pre-Course Questionnaire and an Emotional Intelligence Assessment

TRAINING LEARNING CONTENT

MODULE 1

Customer Experience Management Strategy

·CEM Strategic Framework

·Using Technology to drive CEM

·Best Practices

MODULE 2

The New Customer Journey

·Customer Experience Mapping

·Digital Touchpoints

·Customer Experience Lifecycle

MODULE 3

Connecting with Customers

·Engaging & Delighting Customers

·Custom Listening & Sensing

·Mobile & Social Strategies

MODULE 4

Designing Experiences

·Design Thinking

·Experimentation & Testing

·Importance of Play

MODULE 5

Innovation & CEM

·Creativity & Innovation

·Wearables

·Internet of Things

MODULE 6

Product Management & CEM

·Product Management Framework for CEM

·Product Managers as CEM Leaders

·Communicating to C-Suite and VC Community

MODULE 7

Driving CEM Initiatives

·Strategic HR for CEM

·Change Management Issues for CEM

·Implementation Issues

DELIVERY MODE:

This is an interactive workshop and the learning methods will include:

  • Inputs
  • Exercises
  • Group Activities & Discussions
  • Hand-outs

Some of these exercises will be workshop bases, whilst other exercises will use particular aspects of the delegates work situations. Participating organization will be assessed independently.

TARGET AUDIENCE IDENTIFIED

Anybody who wants to beat the competition by developing strong relationships with customers and ensuring they never want to look elsewhere. This course is suitable for novice and experienced participants. If you are directly involved in customer service, business development, sales, accounts, marketing or public relations.

INVESTMENT IN KNOWLEDGE                                         

N75, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               September 26-27, 2019

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.com

Call:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690 

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
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Ict Fundamentals

September 19-20, 2019

OVERVIEW

Information and communication technologies (ICT) have become fundamental to the functioning of our society, quite like electricity and roads. Participants of this course will learn basic computer concepts and acquire the skills necessary to get started in using personal computers. They will through facilitation-led instruction and hands-on practice, receive a comprehensive introduction to the uses, functions, workings and components of personal computers and peripherals. In addition they will learn Windows techniques, become acquainted with Microsoft offices applications and learn how to access the World Wide Web and the internet. This course will cover all the fundamentals of ICT. It will deal with how information is gathered from the real world, stored in the machines, transmitted from machine to machine. It will talk about how the system figures out your location and your identity. Management of servers and services over the Cloud is another fundamental ability, which will be discussed. This course will be followed by advanced courses, which will take you further into ICT applications.

KEY LEARNING OUTCOMES:

The outcome of attending this program cannot be over emphasized; The participants will be able to:

  • define and identify some fundamental personal computing concepts and terminology, such as hardware components, software, and computer networks.
  • use input devices, including the keyboard and the mouse.
  • describe how the cpu and computer memory process information.
  • identify the purposes of storage devices, and dis-tinguish between types of storage devices.
  • understand and recommend ideal working envi-ronments for computer users.
  • identify several output devices and describe their uses.
  • perform common windows techniques.
  • protect a computer from viruses
  • determine the type of application software to use for a given task.
  • operate a printer.
  • use word-processing and spreadsheet applica-tion software.
  • understand the internet and its common uses

TRAINING LEARNING CONTENT:

  Getting Started Input Devices Processing Storage Output Devices The Operating System Application Software Voice and Data Communication
Location Recognition
Identity Management
Parameter Sensing
Data and Content Management
Knowledge Representation
Data Analytics
Social Networking
Cloud ComputingIntroduction to Computerized Accounting  

DELIVERY MODE:

The trainer will use a variety of training methods including, presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centred principles. Learning is interactive, hands-on, experiential, peer-sharing, reflective and self-directed. Participants will also be assessed individually.

TARGET AUDIENCE IDENTIFIED:

Anyone who wants to get started on the road to computer competence or who is simply interested in finding out more about interesting opportunities offered by the world of computer.

Entry Requirement

  • No minimum educational qualifications are required; however an understanding of written and spoken English is important.
  • A laptop is a prerequisite. 

In-house training

With a customized in-house training solution, you can adapt the course content to suit your business environment and objectives. A company-specific programme typically begins with an onsite needs analysis, allowing the course instructors to tailor the content to meet your team’s development requirements.

INVESTMENT IN KNOWLEDGE                              

N75, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:   2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:                      September 19-20, 2019

Time:                     9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.com

Call:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690 

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course. \
REGISTER
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Pre & Post Retirement Planning

September 12-13, 2019

OVERVIEW

Retirement Planning as an exercise the world over is fraught with many challenges. This workshop approaches the subject of retirement in a practical way, looking at the realities of retirement and helping delegates to develop their own job description. It will help make the transition from work to retirement enjoyable and rewarding. Delegates will develop an action plan to take away and implement to help them take a positive approach to the next phase of their lives. Participants will increase their awareness of the overall risk in the markets as well as possible asset allocation models to help manage exposure to risk. This is not a financial course; but you will leave with the knowl­edge and confidence to make financial decisions suited to your level of risk and in line with the goals and objectives you establish.

KEY LEARNING OUTCOMES:

The outcome of attending this program cannot be over emphasized; The participants will be able to:

  • Understand the development of risk in the markets
  • Strategically allocate your assets in a conservative manner
  • Develop an income plan for your retirement including choosing the optimal distribution strategy for collecting Social Security
  • Know the difference between fixed principal and fixed income assets and how to use them
  • Develop your own financial profile and know what questions to ask a potential advisor
  • Determine your own personal risk tolerance and develop your own retirement budget
  • Manage personal budgeting and finances more effectively
  • Understand their pension provision
  • Look after their health and plan how to spend their time

TRAINING LEARNING CONTENT:

  1. The Problems And Opportunities In Retirement
    1. Retirement Planning Issues: Current Economic/Investment Situations
    1. The ABC Planning Model- The Need for a New Model:
    1. Making Your Own ABC Plan (Investment Portfolio set up)
    1. Personal Budgeting and Management of Finances
    1. Integrating Healthcare into Your Retirement Plan

DELIVERY MODE:

The trainer will use a variety of training methods including, presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centred principles. Learning is interactive, hands-on, experiential, peer-sharing, reflective and self-directed.

TARGET AUDIENCE IDENTIFIED:

The workshop is intended for people who either already know when they wish to retire or who have not yet decided exactly when to retire, but for whom retirement may be an option in the next few years.

INVESTMENT IN KNOWLEDGE                                         

N105, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:   2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:                      September 12-13, 2019

Time:                     9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.com

Call:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690 

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
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Corporate Identity & Brand Management

OVERVIEW

How your brand is perceived within your own country, and internationally, whether it stands out from competitors, is more important than ever. This innovative branding master-class helps participants plan, implement, launch and manage an effective brand that wins internal and external support. This short program will boost and refine the competencies of image makers, corporate communication and brand managers by empowering them with up-to-date crisis communication tools. It will feature practical strategic sessions by looking at some organizations that bounced back from crisis that borders on their reputation and brand perception

We look at what brands are, why organisations need one, what value they bring and how to build and manage a brand. Our five days together include lots of real-life examples to inspire participants to create their own brand. It will acquaint participants with the act of reputation management and effective deployment of a robust communication strategy as key to survival in a volatile environment like ours.

This training course will feature:

  • Defining a strategy for your brand
  • Linking branding to corporate vision, mission, values and culture
  • Expressing brand through its image, personality and characteristics
  • Explaining the brand to stakeholders and wining their support and loyalty
  • Sustaining and evolving the brand over time

KEY LEARNING OUTCOMES:

The outcome of attending this program cannot be over emphasized; The participants will be able to:

  • Explain the benefits of branding and how to use a brand to support their organisation’s business purpose
  • Use the principles of branding to develop an effective brand for their organisation, or refine the existing brand
  • Develop support for the brand from a wide cross section of stakeholders including executives, employees, customers, influencers and the media
  • Create a range of print, online, multimedia and face2face collateral to explain what the brand stands for and how to use it
  • Use mechanisms to monitor the brand over time, including performance and perceptions, recommending effective ways of refreshing the brand when needed

TRAINING LEARNING CONTENT:

THE IMPORTANCE OF BRANDING

  • What is a brand?
  • What do leaders expect when they invest in branding?
  • Who owns our brand?
  • How do brands add value to an organization?
  • How to link brand to the organisation’s mission, vision, values and purpose?
  • What should a brand include? – differentiation, relevance, trust, emotion

CREATING AN EFFECTIVE BRAND

  • 8 key criteria for a branding strategy
  • 7 essential elements of a brand’s identity
  • Developing brand values and value propositions
  • Using customer insights to build the brand
  • Creating buyer personas that resonate with customers and potential customers
  • Connecting brand to the past, present and future

DEVELOPING SUPPORT FOR THE BRAND

  • Finding a brand champion from the leadership team
  • Characteristics of great brand champions
  • Empowering employees as brand ambassadors
  • Using celebrities as brand ambassadors
  • Developing fans and bloggers as online brand ambassadors
  • Proving the brand’s worth to shareholders using the international standard ISO 10668

EXPLAINING THE BRAND

  • Developing the branding guidelines
  • Creating the brand manual
  • Running branding workshops for employees and creative agencies
  • Developing a branding communications plan for internal and external audiences
  • Running a brand launch event
  • Ensuring consistent delivery of multiple launch events

PROTECTING THE BRAND OVER TIME

  • Monitoring customers’ experiences and perceptions of the brand
  • Monitoring opinion formers’ and influencers’ views
  • Monitoring what is said in the media
  • Knowing when to refresh the brand
  • Exercise where participants create and present their own brand
  • Action planning to take learning back into the workplace

DELIVERY MODE:

The trainer will use a variety of training methods including, presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centred principles. Learning is interactive, hands-on, experiential, peer-sharing, reflective and self-directed.

TARGET AUDIENCE IDENTIFIED:

This course is recommended for personnel and managers in:

  • Corporate Communications
  • Brand/Marketing
  • Business Development
  • Public Relations
  • Media/Advertising 

INVESTMENT IN KNOWLEDGE                                         

N150, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:                September 4-6, 2019

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.comCall:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690 

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
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Employee Performance Review & Management

July 24-26, 2019

OVERVIEW

 

Annual or Bi-annual performance reviews are a key component of employee development. This is intended to be a fair and balanced assessment of an employee’s performance. Performance Review specifies that the objective of the review is to provide all staff and their supervisors an opportunity to: Discuss job performance, Set goals development, Establish objectives for contributing to overall mission, Discuss expectations and accomplishments. Performance reviews involve all these activities. Thus setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives.  This three-day course will help managers and team leaders recognize their role and contribution to effectively manage performance and conduct at work.

 

KEY LEARNING OUTCOMES:

The outcome of attending this program cannot be over emphasized; The participants will be able to:

  • Shared a common understanding on how performance management systems can be effectively utilised to raise the performance of individuals and teams
  • Enhanced their skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures
  • Identified and practised some performance management strategies and techniques to enhance the performance and motivation in under-performing and high performing team members.

TRAINING LEARNING CONTENT:

  • Creating and sustaining high performance teams
  • Key characteristics of a high performing team
  • Stages of group development
  • Role of team leader in achieving high performance
  • Group ‘shapes’ exercise with review, presentation, individual reflective exercise
  • The principles of performance management
  • Core elements, principles and benefits of an effective performance management framework
  • Performance management cycle and purpose of the annual performance review
  • Organisations’ performance appraisal process
  • Quiz, case study quiz, presentation and group discussion
  • Setting performance measures
  • Objective setting process
  • Setting and communicating performance objectives
  • Identifying core behaviours that drive high performance
  • Presentation, the ‘shoot out’ exercise with facilitated group review, group exercise and discussion
  • Reviewing and assessing performance
  • Reviewing different levels of performance
  • Objectively assessing and rating performance
  • Case study with group learning review and discussion
  • One to one performance review meetings
  • Structuring performance review meetings
  • Giving constructive and motivational feedback
  • Using questions to help employees review their own performance
  • Presentation, skills practice in small groups, group learning review
  • Review and next steps
  • Review of learning and action planning
  • Course feedback
  • The training will be supported with:
  • An optional participant pre-course questionnaire and/or pre-course reading on managing performance
  • A colour printed workbook with performance management tips, techniques and space for personal notes
  • An optional “performance guide” summarising the key points

DELIVERY MODE:

The trainer will use a variety of training methods, including small group discussions, individual reflection, group sharing exercises, case studies, and work related role-play.  Videos clips will be used to highlight key concepts.

TARGET AUDIENCE IDENTIFIED:

This course is recommended for:

  • Line managers and supervisors who are held accountable for the performance of the organization and its employees.
  • Human Resources professionals who are responsible for the design and implementation of performance management systems.

INVESTMENT IN KNOWLEDGE                                         

N120, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:                July 24-26, 2019

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.com

Call:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690 

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
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Inventory & Warehouse Operations Management

Inventory

June 20-21, 2019

Warehouses/distribution centres play a pivotal role in today’s logistics and supply chain systems, especially when we consider the manufacturing in a global environment and increasing online shopping. When operating a warehouse/distribution centre, how to improve the operational efficiency while minimizing the warehousing costs confronts every logistics/warehousing manger. Assume that you are a logistics/warehousing manager and receive the request from the senior management team that you have to reduce the inventory cost by 20% within the next 12 months. How will you break this financial target into the inventory levels of many thousands of products in your warehouses?

This unit delivers the knowledge of warehousing and inventory management in a comprehensive way: from warehousing processes to critical operations, from storage and material handling technologies/equipment to software systems, from technical to managerial solutions.

This  2-day training will feature:

  • Effectively manage warehouse operations
  • Achieve maximum performance in inventory management
  • How to eliminate waste in processes and stock
  • Improve the stock control of spares
  • Understand the principles of Export and Import Logistics

KEY LEARNING BENEFITS

The benefits of attending this program cannot be over emphasized; participants will be able to

  • Learn to improve performance in the stores function
  • Consider how to utilize the most modern inventory techniques
  • Discover the importance of dynamic supply chain management
  • Develop their skills in managing stores and inventory personnel
  • Master techniques for dealing with operational challenges
  • Plan for export and import logistics
  • Optimize Inventory Levels
  •  Build an Inventory Management Plan
  • Design & Manage Warehouse Operations
  • Increase Accuracy, Traceability & Reduce Parts Variety

TRAINING LEARNING CONTENT

Day 1

  • Introduction – Review of the “Fundamentals”
    –      What is Inventory Management – Working Capital Cycle
  • Why is Inventory Management important
  • Why keep Inventory
  • How much Inventory to Keep
  • The Financial Implications of Holding Inventory
  • The Cost of not holding enough Inventory
  • The Role of the Inventory Manager
  • Exercises / Practical Application to Workplace

  • Setting the Stage for Effective Inventory Management
    –      Introduction to Effective Inventory Management
  • Inventory Management& the Supply Chain Strategy
  • Demand Forecasting
  • Lead time Management
  • Exercises / Practical Application to Work / Questions & Answers
  •  Understanding SAP Fundamentals & Terminology
  • Inventory Planning
  • Introduction to Inventory Planning
  • Service Level Policies – OTIF
  • Inventory Categorization Techniques –
  • Traceability and Variety Reduction
  • Inventory Coding Systems
  • The Inventory Management Plan
  • Group Discussion / Practical Application to Work

Day 2

  • Inventory Operations
     –     Introduction to Inventory Operations
  • Monitoring Movements– Inventory Accuracy
  • Measuring and Valuation of Inventory
  • Receipt & Issuance of Inventory
  • Systems to Replenish Inventory
  • How Much to Order – EOQ,
  • When to Place an Order – ROP, JIT
  • Exercises / Practical Application to Work
  • Warehouse Planning & Systems
  • Introduction to Warehouse Planning & Systems
  • Warehouse Location & Acquisition Options
  • Warehouse Design
  • Warehouse Layout
  • Materials Handling & Equipment
  • Warehouse Operations
  • Record Keeping & Communication
  • Perpetual Systems/Continuous Review Systems
  • International Quality Standards
  • Physical Inventory & Cycle Counting
  • Exercises / Practical Application to Work

TRAINING METHODOLOGY

This training course will utilize a variety of proven highly interactive adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. Participants will learn by active participation during the programme through the use of the programme manual, exercises, training videos and discussions of “real life” issues in their organization.

TARGET AUDIENCE IDENTIFIED

This training is suitable to a wide range of professionals but will greatly benefit the following individuals:

  • Stock, Warehouse and Logistics/Distribution Professionals
  • Non-warehouse people who need to gain an awareness of the issues and key drivers of stock control operations
  • Personnel involved in export and import logistics

INVESTMENT IN KNOWLEDGE                                         

N120, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, feeding (tea break, lunch (buffet) throughout the duration of the Programme.

DOCUMENTATION

Diverse documentation is used during the training sessions for assistance and reference.

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               June 20-21, 2019

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.comCall:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.

Read More

Training Needs Analysis (TNA)

JUNE 26-28, 2019

OVERVIEW

 

As organisations continue to face global financial difficulties, it brings added pressure on the Learning & Development Profession to ensure that training is both effective and focused. The focus of an organisation has to be on successfully achieving its objectives. It is imperative for staff  to be trained in the knowledge and skills that are needed in order to reach those goals. When training misses the mark, more often than not the fault lies right at the beginning – in the way needs were identified in the first place. Correct training needs analysis helps to address this and enables effective training plans to be put in place.

In this three-day course, we will explore all aspects of Training Needs Assessment so that you will be better equipped to respond effectively to requests. This course is designed to help you achieve excellence in this arena by enabling you to identify the gap between current and desired organisational and individual performance by ensuring that new challenges and opportunities are matched with the right training.

KEY LEARNING OUTCOMES:

The outcome of attending this program cannot be over emphasized; The participants will be able to:

  • Recognize the relationship between Training Needs Analysis (TNA), Performance Management and the links to strategy and organisation effectiveness
  • Understand the application of TNA principles within the context of your organisation.
  • Be able to analyse with line management the issues they are facing and develop training interventions that bring solutions.
  • Be able to apply a range of tools, techniques and methodologies facilitating effective Training Needs Analysis (TNA) using corporate, group and individual inputs.
  • Have developed an action plan for implementing Training Needs Analysis (TNA) strategy for your organisation

TRAINING LEARNING CONTENT:

  • Training Needs Analysis (TNA) at Organizational, Team and Personal levels
  • Learning or training. Does it matter?
  • Why identify and analyse training needs?
  • Learning and organisational effectiveness
  • Learning and organisational strategy & planning
  • Analysis of current training needs in your organisation
  • Identifying Team maturity and development needs
  • Tools for identifying needs
  • Performance management and training needs
  • The role of competency models
  • Training, what are the options?
  • The role of Job specs, appraisals etc.
  • Personal development and action planning.

DELIVERY MODE:

The trainer will use a variety of training methods, including small group discussions, individual reflection, group sharing exercises, case studies, and work related role-play.  Videos clips will be used to highlight key concepts.

TARGET AUDIENCE IDENTIFIED:

This course is recommended for:

  • HR managers, Officers, Executives
  • Training managers
  • Experienced & New instructors
  • Administrators,
  • And those who wish to improve their skills.

INVESTMENT IN KNOWLEDGE                                         

N120, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               June 26-28, 2019

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.comCall:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.

Read More

Effective Budgeting & Operational Cost Control

Effective Budgeting

June 13-14, 2019

In making financial business decisions, the decision maker needs to understand the fundamentals of budgeting and costing. To ensure effective financial management of a department or and even the entire organization, there is the need to prepare a realistic budget and ensure compliance with the approved budget. Furthermore, to ensure this compliance, operational costs need to be monitored and controlled so that as to ensure financial discipline. Effective Budgeting and Operational Cost Control training course will help participants to understand the main concepts and methodology around cost management and budgeting. 

The course will clarify budgeting terms; clearly explain the methodology used and cover traditional budgeting methods through to newer methods and approaches.

This two day intensive programme has been devised to give business decision makers a good understanding on budgets, cost controls, variances and associated analysis that will lead to better decisions being made.

KEY LEARNING BENEFITS

The benefits of attending this program cannot be over emphasized; participants will be able to

  • Apply the essential concepts of accounting, budgets and finance
  • Apply the use of unit cost measurements in performance-based budgeting
  • Maintain strategic cost control.
  • Appreciate the importance of reducing unnecessary costs
  • Identify appropriate outputs for an organizational unit or programme component
  • Determine and apply the costs estimated to produce those outputs and calculate a cost per unit of output.
  • Use best practices to create written budget justifications
  • Locate guidance on budgeting for capital assets, and integrate performance budgeting into your organizations budget formulation process.

TRAINING LEARNING CONTENT

  • Introduction: Building a Common Financial Language
  • The key role of budgeting and cost control in contemporary organisations
  • The 21st century business imperative: delivering value added (but to whom?)
  • Towards a cross-functional process-view of the organisation
  • Financial vs. Managerial accounting (for decision making)
  • Understand you processes: integrating financial and non-financial aspects
  • Identify the key processes/projects for your own organisation
  • Contributing effectively to Strategic Planning 
  • Budgeting and Cost analysis
  • Cost concepts and terminology
  • Different costs for different purposes
  • Fixed Vs Variable costs: the Cost-Volume-Profit analysis model
  • Contribution Margin analysis
  • Manufacturing vs. non-manufacturing costs
  • Period Vs. Product costs: inventory evaluation and control
  • Linking Budgeting and Forecasting into the Business’ Strategy
  • Traditional vs. Advanced Techniques in Cost-control
  • Under-costing and over-costing: the consequences for profitability
  • How to refine a costing system?
  • Indirect (OH) Vs. Direct costs: Traditional Cost Allocations systems Vs. Activity-Based Costing (ABC)
  • Cost hierarchy & Cost drivers
  • Linking resources, activities and management
  • Introducing Activity-Based Budgeting (ABB) and Management (ABM)
  • Preparing Rolling Forecasts
  • Role of forecasts and the link to strategy
  • Comparing and contrasting budgets and forecasts
  • Identifying key business drivers
  • The rolling forecast process
  • Forecasting methods
  • Applying ‘best practice’ risk management and control in your area
  • Role of risk management in corporate governance
  • Finance’ role in supporting risk management
  • Cost / Effective risk management in Finance’ own processes
  • Cutting costs and improving effectiveness
  • Role of cost management in the business strategy
  • Cost management and motivation
  • Embedding cost control in the business
  • Role of Finance in cost control
  • Beyond the Budgets: Balanced scorecards and Six-sigma
  • Broadening performance measurement systems
  • The key role of customer satisfaction and business process reengineering
  • Beyond budgeting: integrating financial and non-financial issues
  • Introducing the Balanced Scorecard
  • Introducing the Strategy maps

TRAINING METHODOLOGY

Class sizes are kept small in order to ensure maximum interaction, engagement and attention from the course tutor. The result is a thoroughly effective learning experience that will enable managers to manage costs and budgets in a skillful, confident way. Participating organization will also be assessed during the cases.

TARGET AUDIENCE IDENTIFIED

This course is suitable to a wide range of professionals but will greatly benefit those with direct or indirect budget responsibilities within a Team, Department or Division. Personnel who control cost and budgeting for their departments or organizations will also find this course extremely beneficial.

–          In-house training

With a customized in-house training solution, you can adapt the course content to suit your business environment and objectives. A company-specific programme typically begins with an onsite needs analysis, allowing the course instructors to tailor the content to meet your team’s development requirements.

INVESTMENT IN KNOWLEDGE                                         

N80, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, feeding (tea break, lunch (buffet) throughout the duration of the Programme.

DOCUMENTATION

Diverse documentation is used during the training sessions for assistance and

reference.

LAPTOP

Workshop participants are required to bring a laptop, which has installed Microsoft Packages.

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               June 13-14, 2019

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.comCall:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
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Project Management For Administrative Professional

November 25-29, 2019

Dubai UAE

OVERVIEW

Question: Is there an advantage to learning project management for administrative professionals? Yes!

Feeling overwhelmed by tasks and deadlines? If you’re looking to take on the added pressure and challenges associated with projects, the techniques of project management for administrative professionals will give you the confidence you need to get the job done. Whether you’re an administrative assistant, secretary, executive secretary or another member of the administrative support staff, now you can get the skills that spell project management success—scheduling, budgeting and planning.

Learn how project management for administrative professionals will help you take a project from conception to completion. Learn how to plan, prioritize and manage projects and deadlines in fast-paced work environments, with less stress and better results.

KEY LEARNING BENEFITS:

The benefits of attending this program cannot be over emphasized; participants will be able to:

  • learn the project management for administrative professionals skills to plan, organize and control projects of any size
  • organize and track all project resources to maximize productivity
  • anticipate problems or solve them as they arise
  • manage time while juggling multiple projects with ongoing daily responsibilities
  • gain the ability to exert influence without authority
  • make sound decisions about how and where to direct your time and energy
  • take better control by differentiating project tasks from daily ongoing tasks
  • communicate more effectively by using correct project management terms
  • build skills in planning, prioritizing, monitoring, controlling and evaluating projects and timelines
  • apply project management processes for supporting multiple people and projects in a team setting
  • overcome common project challenges and avoid getting overwhelmed
  • manage project workloads more efficiently, and lead projects for maximum results

TRAINING LEARNING CONTENT:

Module Categories Topics
1. What Is Project Management?   Understand the Definition of ” Project” Create Problem Statements Understand the Difference between a Project and Ongoing Work Be Aware of the Variety of Projects Administrative Professionals Are Asked to Complete Understand the Roles and Responsibilities of a Project Manager Understand the Basic Project Life Cycle
2. How Do We Manage Projects?   Plan and Control Projects Meet Project Objectives Organize and Track Resources Use Basic Project Management Tools
3. How Do We Work with Others Successfully?   Use Influence without Authority Recognize and Use Different Communication Styles Use Active Assertive Communication Communicate Effectively Across Organizational Boundaries Organize Effective Project Team Meetings
4. How Do We Meet Project Challenges?   Solve Project Problems Effectively Avoid Disasters Learn from Every Project
5. How Do We Apply Project Management Knowledge and Plan For the Future?   Apply Your Learning to New Projects Plan Your Progress More Effectively
  6.   Best Practices at Project Organizations Company VisitCelebratory Ceremony

Special Features

You will work on a variety of project scenarios, applying what you are learning to real-world situations. You will leave with a reference guide and templates to support ongoing learning back at work.

DELIVERY MODE:

You will be given a solid framework of the methodology behind the process but also have ample opportunity to practice and demonstrate your new skills through group discussion, case studies and reality based exercises. Exercises include: Defining project criteria; How to handle difficult personalities; Plus, a final exercise will take you through the complete project management process, from initial planning through to completion – with support and coaching from your course leader throughout.

COURSE STRUCTURE

  • 4-day general and syndicate workshop
  • 1-day field trip, presentation and certificate & award distribution

Extras:

  • Special arrival and cocktail dinner
  • 1 day city tour
  • Business Networking Opportunities
  • Certificate of Achievement
  • Alumni Status
  • Unique opportunity to re-tool your health and well-being with exercise classes every morning, yoga in the evening, award-winning food, and extracurricular activities.

TARGET AUDIENCE IDENTIFIED:

  • Executive secretaries and assistants,
  • Administrative assistants
  • Administrative support personnel,
  • Office managers,
  • Sales assistants
  • All administrative professional who is responsible for projects.

AWARD AND CERTIFICATES

Upon successful completion of this course, certificates and award will be given to all participants by American University in Dubai UAE in Partnership with SPC Patterns Consulting

DATE, DURATION, VENUE AND COURSE FEE

DATE:  November 25-29, 2019

DURATION & VENUE: The program is designed to run for a week; the 5-day short course to be delivered at American University in Dubai UAE.

TIME: The schedule is 9:00 to 12:30 (GMT+3) and 14:00 to 16:30 (GMT+3) Time in Dubai

COURSE FEE:

Option A USD 3,200 (Three Thousand Two Hundred US Dollars)     This fee covers, Training Kits, Expert Tuition, Entry Visa, S o u v e n i r s, Accommodation(***), Edu-Tourism, Award & Certificate, feeding, {breakfast, tea-break, lunch & dinner (buffet)} throughout the period of the programme

REQUIREMENT

  • Valid International Passport not less than 6 months before expiration.

OTHER DETAILS

HOW TO REGISTER

  • E-mail: training@spcpatternsconsulting.com
  • Call:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690  
  • Pay in favour of SPC PATTERNS CONSULTING into the following bank
    GTBANK Dollars Account Number – 0003651624

FURTHER INFORMATION

  • Subscription to this program is currently open and will stay open until 4 weeks to program.
REGISTER
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Management Acceleration Program – Fast Track

Move into Management. Become a Leader

November 11-15, 2019

Oxford UK

OVERVIEW

If you have already spent some years working as a high-performing functional expert and are ready to move forward in your career, then the Management Acceleration Programme is for you. This programme helps you to expand your business expertise, strengthen your knowledge and skill sets, and gives you the confidence you need to take that next step. The Management Acceleration Programme equips you with the relevant perspectives and skills to work effectively across functions and cultures. It will reinforce your ability to both lead and follow in today’s constantly changing, high-pressure and volatile business world.

This Fast-tracked  Programme is designed to serve three aims:

  1. Strengthening your leadership foundations;
  2. Sharpening your strategic insight; and
  3. Broadening your business expertise.

It provides you with the perspectives and tools to understand and to manage all aspects of a business in such a way as to create value. Content-driven session streams alternate with experiential opportunities designed to make the learning personal and integrate it into a coherent, actionable whole.

Keywords:

  • Become competent and confident managers equipped to deal with business challenges
  • Develop clear aims and plan for ongoing personal and professional development

LEARNING BENEFITS AND EXPECTED OUTCOME OF THE PROGRAM

By the end of this program, it is our expectation that participants will be able to:

  • Act competently and confidently as a manager. Become a more competent and confident manager with new insights, knowledge and skills.
  • Lead effectively and responsibly. Enhance your ability to lead mindfully, effectively and responsibly with or without formal authority.
  • Create long-term value. Stay more focused on creating value and grounded in long-term purpose.
  • Join a strong international network. Join a community of international high-potentials that will support you long after the programme is over.
  • Develop clear aims and plans for your on-going personal and professional development.
  • Develop an entrepreneurial spirit
  • Communicate and negotiate effectively
  • Leverage the experiences of others to power your own journey

COURSE LEARNING CONTENT

Module Categories Topics
1. Leadership Foundations     Developing your own and others’ leadership talent
Giving and receiving effective feedback
Understanding, motivating and communicating within teams Exercising influence without formal authority
Harnessing organisational culture and managing across cultures
Leading organisational change.
2. Strategic Insight   Analysis by industry, market and competition
Developing and sustaining competitive advantage
Changing the rules of the game – Blue Ocean Strategy
Strategic resources and alliances
Corporate expansion, mergers and acquisitions.
3. Business Expertise   The key types of financial statements and their use for strategic decision-making
Management accounting systems and the tools to identify relevant information
Making structured marketing decisions in situations that initially seem totally unstructured
The challenges to value creation in a supply network and co-ordinating initiatives for value capture.
4. Business knowledge Entrepreneurship & Creativity- this session prepares young managers to structure and sell their ideas/business cases to upper management.
Finance- this session takes you through a simulation called FAST (Finance and Accounting Simulation Tool).
Marketing – understand how you can create and manage customer value.
Strategy – this session provides you with very practical and effective insights, frameworks and tools used for strategic decision-making.
5. Management skills   Project Management: learn how to design, plan, and manage projects and project teams while respecting the set time frame and allocated budget.
Negotiation: strengthen your position at the negotiation table and return to the workplace with the ability to close deals whilst adding value for all parties involved.
Leadership: experience the difference between a manager and a leader role. How do you lead and work with others and how can you grow further?
Speaking to inspire: Presenting information clearly and effectively is a key skill in getting your message across. Learn how to connect with your audience, understand the importance of voice and body language, and receive tips & tricks about preparing slide-shows.
6. Personal Development   Being more self-aware enables you to understand the impact your personal traits and interaction style have on your team and business performance.
We will administer some personality tests to give you insights into what drives you, your behaviour and values.
The 360° feedback tool allows you to understand how your colleagues perceive your leadership behaviour in comparison to how you see yourself in your leadership role.
  7.   Best Practices at Leading Organizations Company Visit
Celebratory Ceremony

COURSE METHODOLOGY:

The Management Acceleration Programme includes a variety of learning methodologies:

  • Interactive lectures to grasp the latest thinking and foundational concepts
  • Case discussions based on real-life business dilemmas
  • Work in diverse teams that provide perspectives different than your own
  • Experiential activities to practise and examine your leadership in conditions of uncertainty
  • Feedback from our faculty members, classmates and colleagues at work through a 360° instrument
  • Group consulting and personal coaching to assist your learning, reflection and future planning
  • Simulations to integrate your knowledge and skills in a competitive yet low-risk environment.

COURSE STRUCTURE

  • 4-day general and syndicate workshop
  • 1-day field trip, presentation and certificate & award distribution

SPECIAL FEATURE

Before attending this program, you will receive a link to the online Leader Behavior Analysis® II assessment.  You must complete the assessment, print your results and bring to class in order to participate fully in the first session.  

Extras:

  • Special arrival dinner
  • 1 day city tour to neighboring states
  • Business Networking Opportunities
  • Certificate of Achievement
  • Alumni Status
  • Unique opportunity to re-tool your health and well-being with exercise classes every morning, yoga in the evening, award-winning food, and extracurricular activities.

WHO IS THE PROGRAM FOR?

Management Acceleration Programme participants are so diverse that it is hard to generalise. However, they tend to fit the following profile:

  • Managers with 4 to 10 years of professional experience and 1 to 3 years of management experience.
  • Individual contributors who aspire to gain – or have recently gained – management responsibilities
  • Functional experts whose success depends on understanding the business as a whole, effective cross-functional interactions and the ability to influence without formal authority
  • People with potential for future senior management roles
  • Typically graduates with between five and twelve years of work experience.
  • Employees who want to make a difference in their organisation

AWARD AND CERTIFICATES

Upon successful completion of this course, certificates and award will be given to all participants by Oxford International Study Centre in partnership with SPC Patterns Consulting Lagos Nigeria.

DATE, DURATION, VENUE AND COURSE FEE

DATE:  November 11- 15, 2019. (Arrival date shall be November 9 & 10 2019)

DURATION & VENUE: The program is designed to run for a week; the 5-day short course to be delivered at University of Oxford, University community, Oxford United Kingdom.

TIME: The schedule is 9:00 to 12:30 and 14:00 to 16:30 Time in United Kingdom

COURSE FEE:

  Option A GBP 4000 (Four Thousand Pounds Sterling Only)   This Fee Covers, Registration Training KitsExperts TuitionAccommodation (****)Logistics (Hotel to Training Center) Feeding(Breakfast, Tea-Breaks &Lunch(Buffet) Case Analysis CD VideosVisa Invitation LetterLogistics for Field Trip and Edu-tourismSouvenirsAwards & Certificates
  Option B GBP 3,100 (Three Thousand One Hundred Pound Sterling Only)     This Fee Covers, Registration Training KitsExperts TuitionFeeding (Tea Breaks & Lunch (Buffet) Case Analysis CD VideosVisa Invitation LetterSouvenirAwards & Certificates

VISA REQUIREMENT

  • Valid International Passport not less than 6 months before expiration.
  • Participants subscribing for this course must possess valid UK Entry Visa in order to enroll for this programme. Incase prospective delegate(s) do not possess entry Visa; our agents can assist to fast track the process.

OTHER DETAILS

HOW TO REGISTER

  • E-mail: training@spcpatternsconsulting.com
  • Call:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690  
  • Pay in favour of SPC PATTERNS CONSULTING into the following bank
    GTBANK Pound Sterling Account Number – 0003651631

FURTHER INFORMATION Subscription to this program is currently open and will stay open until 6 weeks to program.

REGISTER
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