Managing Meeting Effectively

October 17-18, 2019

OVERVIEW

Managers spend substantial time planning, attending and running meetings, yet they are too often perceived as unproductive and frustrating experiences.  Our ability to manage effective meetings is critical to organizational success. To work successfully with people so that they produce desired results while feeling respected and motivated is a challenge. Meetings are a vehicle to bring out the best ideas, utilize resources for effective problem solving and resolve conflict that Impacts effectiveness. Through a series of hands-on learning exercises participants have a chance to practice meeting effectiveness roles, use facilitation tools and skills and receive feedback and coaching on how to deal with specific meeting situations and difficult behaviors.

 This two-day interactive program focuses on the skills, qualities, techniques and tools needed to plan, conduct and follow through for face to face and remote meetings.  Participants will acquire valuable tools and skills for keeping people focused, following through on decisions and actions, and achieving desired outcomes.

KEY LEARNING BENEFITS:

The benefits of attending this program cannot be over emphasized; participants will be able to:

  • plan & prepare for meetings and structure an effective agenda
  • gain insight into choosing the right time & place based on meeting type, attendees & necessary outcomes
  • set up meeting spaces for maximum efficiency
  • learn how to incorporate electronic options for remote participants
  • define & assign meeting roles & responsibilities
  • effectively manage the three phases of a meeting — before, during, and after
  • develop the ability to successfully facilitate challenging situations and difficult behaviors
  • understand checklists, tools, and formats for face-to-face and virtual meetings

TRAINING LEARNING CONTENT:

  • Fundamentals of conducting meetings
  • The purpose of meetings
  • Planning meetings
  • Participating in meetings
  • Closing meetings
  • Managing meetings
  • The role of leaders
  • Decisions and ideas
  • Eliminating groupthink
  • Communicating as meeting leaders
  • Communicating clearly
  • Using effective language
  • Listening effectively and asking questions
  • Improving listening skills
  • Asking effective questions
  • Communicating nonverbally
  • Nonverbal communication
  • Interpreting nonverbal communication
·         Model the Way
  • Perceptions and Behaviors Needed
  • Developing Your Emotional Intelligence
  • Prevention and Intervention Techniques
  • “Dreaded Behaviors” Games
·         Summary and Close
– Revisit Challenges and Goals
– Next Actions

DELIVERY MODE:

The trainer will use a variety of training methods including, presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centred principles. Learning is interactive, hands-on, experiential, peer-sharing, reflective and self-directed.

TARGET AUDIENCE IDENTIFIED:

This course is suitable for every member of staff. Managers, Leaders, Supervisors and Individuals who want to improve their ability to run effective meetings.

COURSE FEE:                                                                                             

N75 000.00, this fee covers expert tuition, training kits, souvenirs and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               October 17-18, 2019

Time:               9 a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.comCall:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

OFFICE ADDRESS:

SPC Patterns Consulting Ltd

2nd Floor, North Wing,

Daily Time Building

3-7, Kakawa Street, Marina Lagos

FURTHER INFORMATION

Certificate of participation exclusive to all participants Subscription to this program is currently open and will stay open until ONE week before the course.

REGISTER
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Property & Premises Management

October 10-11, 2019

OVERVIEW

Well-trained facility managers are increasingly sought after with the rapid increase in high-density living and the development of larger and more complex infrastructure projects. This three-day course  is designed to help property & premises managers develop a full understanding of managing and maintaining facilities & premises and efficiently procure building and maintenance work. The course will explain how to effectively manage the premises and facilities to achieves value for money, such as reducing energy consumption and how to effectively survey and inspect building condition, suitability & accessibility of premises.

This 3-day comprehensive course also covers current health & safety regulations including fire, water, electrical & gas safety as well as managing risk assessments in small businesses. The course takes a practical approach to statutory compliance and assessing health & safety risks.

KEY LEARNING BENEFITS

The benefits of attending this program cannot be over emphasized; participants will be able to

  • present a working definition of property & premises management.
  • distinguish between an organisation’s core and non-core business and appreciate the relationship between the two.
  • describe the range of services covered by facilities management.
  • understand why different organisations will have different facilities management needs.
  • explain the importance of developing a formal strategy for facilities management.
  • describe the three key stages to creating an effective property management strategy and implementation plan.
  • understand the need to gain a complete financial picture of the direct and indirect costs of both in-house and outsourced service provision.

TRAINING LEARNING CONTENT

Managing Premises and Facilities
• Accessibility, suitability, design and layout
• Building condition surveys and inspections
• Leases, letting and sharing space
• Reducing energy consumption and providing renewable supplies
• Town planning, building regulations and boundary issues
• Security and emergency plans

Maintaining Premises and Facilities
• Good practice in building maintenance
• Common building defects – causes, remedies and prevention
• Maintenance programmes, prioritising and budgeting
• Benchmarking costs

Procuring Building and Maintenance Work Efficiently
• Negotiating with builders and consultants
• How to organise repairs, maintenance and servicing
• How to organise building alterations and extensions
• Managing contracts for running the premises

Managing key risks to health & safety pragmatically
• Health and safety in small businesses
• Workplace risk assessments
• Fire Safety
• Water hygiene and safety
• Electrical and gas safety

DELIVERY MODE:

The trainer will use a variety of training methods, including small group discussions, individual reflection, group sharing exercises, case studies, and work related role-play.  Videos clips will be used to highlight key concepts.

TARGET AUDIENCE IDENTIFIED

This course is specially designed for premises and Facilities Managers, Operations Supervisors, Chief Operating Officers and Line supervisors

INVESTMENT IN KNOWLEDGE                                         

N120, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:                October 10-11, 2019

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.com

Call:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690 

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
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Marketing Skills & Relationship Management

October 3-4, 2019

OVERVIEW

Marketing is integral to business. It’s what promotes your product or services, message, and brand to the consumer. It grabs their attention, attracts them and makes them want to buy from you. And the more people do business with you the more your organization is able to grow to the scale you want. On the flip side Customer relationship management allows you to meet and exceed your customers’ expectations. Satisfied customers become repeat customers and often increase their spend; they are also the best source of word-of-mouth referrals. There is no better salesperson than a loyal customer.

In this three-day course, sales professionals will be able to balance and separate marketing opportunities and relationship management by approaching each routine as two. To help companies achieve this end, participants will learn how to refocus your business to concentrate on your customers to build long lasting relationships that allow you to beat the competition.

KEY LEARNING OUTCOMES:

The outcome of attending this program cannot be over emphasized; The participants will be able to:

  • Gain high value–added contacts and businesses
  • Integrate selling techniques with relationship management strategies.
  • Align marketing strongly in all departments.
  • Track relationship market results.
  • Utilise marketing and relationship management skills for renewed advantage.

TRAINING LEARNING CONTENT:

DAY ONE

• Why relationship marketing?

• Marketing is everyone’s job

• Account Strategy:

o Account Mission Statement

o Account Goals

o Product Volumes

o Revenue Targets

o Resource Decision

• Relationship Strategies:  

o Customer Targeting

o Key Events

• Measurement Guides to Assess Relational Depth

• Working as a Team.

DAY TWO

• Relationship Capabilities:

o Profiling Key Businesses

o Long Prospecting Cycles

o Customer Service Cycle

• Objectives of the Relationship Manager

• Key Responsibilities of the Relationship Manager

• Work Values  of the Relationship Manager

• Social Values of the Relationship Manager.

DAY THREE

• Personal Selling Results:

o High-Performance Selling

o The World-Class Marketer

o Selling v. Marketing

• Life-long Relationship:

o Short/long term opportunities

o Key players/priorities/politics

o Areas of weakness/vulnerability

o Economics of the business

• Conducting a Relationship Audit:

o Evaluating the Partnership

o Account Contacts

o Level of Trust

o Sharing of information

o Knowledge of Lifestyle/Social Contact.

• What A Poor Relationship Manager looks like.

DELIVERY MODE:

The trainer will use a variety of training methods, including small group discussions, individual reflection, group sharing exercises, case studies, and work related role-play.  Videos clips will be used to highlight key concepts.

TARGET AUDIENCE IDENTIFIED:

This course is recommended for:

  • Market facing officers & Managers
  • All employees who are involved in dealing competitively with corporate and other clients.

INVESTMENT IN KNOWLEDGE                                         

N105, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:                October 3-4, 2019

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.comCall:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690 

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

Print & Send Brochure form with a draft in favour of SPC PATTERNS CONSULTING

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
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Cash Management and Bank Reconciliation for Finance & Accounting Officers

October 24-25, 2019

Overviiew

Treasury’s world is becoming increasingly complex. Never has it been more important for companies to control liquidity and working capital on a local and global basis. This Cash Management & Bank Reconciliation training provides superior management capabilities for your company’s transaction processing and reconciliation needs. The module fully integrates with the Accounts Payable, Accounts Receivable, Payroll, and General Ledger modules to offer a comprehensive accounting software solution. Reconciliation reports include summary information for deposits, consolidation of all check register information, and general ledger distribution bank transaction information. With this training, you can make better business decisions and drive your company to increased profit. Participants will learn practical ideas on how to transform their treasury into a world class operation that operates with better control, improved efficiency at a reduced cost.

KEY LEARNING OUTCOMES

The outcome of attending this program cannot be over emphasized; participants will be able to

  • Customize the setup of Bank Reconciliation to fit their business needs.
  • enhance visibility, control and optimization of cash management
  • Perform all Bank Reconciliation related data entry functions, including bank transactions, bank deposits, and bank transfers.
  • Improve the accuracy of cash management, forecasts and reconciliation.
  • develop the utilization of treasury technology
  • increase treasury’s business partnership and strategic value to the firm
  • Perform maintenance on Bank Reconciliation documents and records such checkbooks.
  • Print standard reports for audit trail purposes, financial analysis, and to verify data entry.
  • increase shareholder value through effective management of cash and working capital
  • Explore how to integrate the cash management, working capital, reconcile and the forecasting functions.
  • Troubleshoot and correct input errors, including incorrect posting date or incorrect document amounts.
  • Utilize treasury value metrics for improved control and results
  • Perform the bank reconciliation process.

TRAINING LEARNING CONTENT

Cash Management:

·         Cash Management Products

  • The Cash Flow Life Cycle
  • How to Optimize Cash Flow
  • Cash Forecasting
  • Treasury organization models, benchmarking and metrics
  • Funding alternatives including trade finance
  • Working capital management

Bank Reconciliation:

  • Overview and Setup Procedures
    • Bank Reconciliation Features and Benefits
    • Bank Reconciliation Integration
    • Bank Reconciliation Setup and Options
    • Checkbook Maintenance
    • Transfer Existing Checkbooks to Bank Reconciliation
  • Daily Procedures
    • Bank Transaction Entry
    • Receipt Transactions
    • Miscellaneous Checks
    • Bank Transfer Entry
    • Create Bank Deposits
    • Bank Deposit Entry
  • Reconcile Bank Statements
    • Reconcile Bank Statements Window
    • Selecting Bank Transactions
    • Enter Adjustments for Miscellaneous Transactions
    • Print Preview Reports
    • Enter Adjustments for Cleared Differences
    • Reconcile the Checkbook
  • Maintaining Records
    • Voiding a Bank Transaction
    • Voiding a Bank Transfer
    • Voiding a Deposit
    • Deleting a Checkbook
    • Removing History
    • Using Inquiries
    • Report Options
    • Report Groups

TRAINING METHODOLOGY

Instructors use cutting-edge teaching methods to ensure relevance, active learning, and rapid skill development. Our training methodology is a unique blend of lectures reinforced through the application of discussions, videos and real case reviews. That way delegates and their respective organizations will be able to obtain the maximum benefit from this program. Participants will also be assessed individually.

TARGET AUDIENCE IDENTIFIED

People new to the industry or new to job costing, CFOs, Treasurers & Controllers with less than 3 years’ experience, Financial & Accounting Officers & Managers, Accounting Personnel and professionals who need a better understanding of cash management and Bank Reconciliation.

INVESTMENT IN KNOWLEDGE                                                          

N120, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, feeding (tea break, lunch (buffet) throughout the duration of the Programme.

DOCUMENTATION & LAPTOP

Diverse documentation is used during the training sessions for assistance and

reference. Workshop participants are required to bring a laptop, which has installed Microsoft Packages.

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               October 24-25, 2019

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.com

Call:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690  

Pay in favour of SPC PATTERNS CONSULTING into the following banks

GTBANK – 0003651617

FCMB – 2733813011

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER

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Designing A Balanced Scorecard Framework

Oct 30 – Nov 1, 2019

Overview

The balanced scorecard is a strategic planning and performance management framework that tracks financial and non-financial measures to determine an organization’s effectiveness and when corrective action is necessary. Organisations devote significant time, energy, human and financial resources to measuring their performance in achieving strategic objectives. But the sobering fact is that about 9 out of 10 organisations fail to implement their strategies. The Balanced Scorecard has emerged as a proven and effective tool to capture, describe, and translate organisations strategic goals, into meaningful objectives at corporate, divisional, and individual employee levels, thereby allowing for the strategies to be successfully implemented. This course discusses how to develop Balanced Scorecard Performance system explores issues that organizations face in building and implementing scorecard systems and shares the lessons learnt. 

KEY LEARNING OUTCOMES

The outcome of this program cannot be over emphasized; participants will be able to

  • Plan, implement and manage the Balanced Scorecard based Performance Management system
  • Build a Balanced Scorecard framework to form Performance Management System
  • Align the Performance Measures to the Organization business strategy
  • Design, capture, track and manage the established Performance Measures
  • Translate strategy into meaningful objectives, measures, and targets
  • Develop a strategy map
  • Cascade the strategy to Divisional and employee levels

TRAINING LEARNING CONTENT

Over the three days of the course, you will cover all the key stages required to implement the Balanced Scorecard in your organisation.

  • Balanced Scorecard – Concept and Origin
    • Introduction to Balanced Scorecard
    • Introduction to Performance Measurement and Management
    • Understanding Balanced Scorecard Terminologies
  • Step-by-step Development of the Balanced Scorecard
  • Getting started
  • Mission, Values, Vision & Strategy
  • Developing performance objectives and measures
  • Finalising measures and developing cause and effect linkages
  • Setting targets and prioritizing initiatives

Embedding the Balanced Scorecard in the organisation’s management system

  • Cascading the balanced scorecard to build organisational alignment
  • Using the balanced scorecard to strategically allocate resources
  • Linking rewards to performance: The balanced scorecard and compensation
  • Balanced Scorecard – Design
  • Developing Strategic Themes and anticipated results
  • Developing strategic objectives and drivers
  • Performing Strategic Mapping
  • Deriving Strategic Performance measures, Targets and Thresholds
  • Understanding criteria for developing Strategic initiatives
  • Balanced Scorecard – Implementation & Success
    • Understanding Implementation Challenges
    • Aligning the strategy and process throughout the organization
    • Establishing Performance Data collection & validation
    • Cascading the scorecard across organization
    • Understanding Employee Motivation
    • Linking Strategy to Resource Decisions
    • Balanced Scorecard Software’s
    • Reporting balanced scorecard results
    • Maintaining the balanced scorecard
  • Balanced Scorecards in the public and non-for-profit sectors
  • Concluding thoughts on Balanced Scorecard Success

DELIVERY MODE:

Our approach is a unique blend of lectures reinforced through the application of discussions, videos and real case reviews, and a performance scorecard toolkit. Participating organization will be assessed independently and help to develop necessary team skills and knowledge to implement a scorecard system in their organizations.

TARGET AUDIENCE IDENTIFIED

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Champions of Performance Management Projects
  • Executives and Executive teams looking for a practical approach to strategy translation and performance management implementation
  • Internal project coordinators and consultants
  • HR and Finance managers

INVESTMENT IN KNOWLEDGE                                                          

N120, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, feeding (tea break, lunch (buffet) throughout the duration of the Programme.

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               Oct 30 – Nov 1, 2019

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.comCall:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690 

Pay in favour of SPC PATTERNS CONSULTING into the following banks

GTBANK – 0003651617

FCMB – 2733813011

FURTHER INFORMATION

  • Certificate of completion exclusive to all participants
  • Subscription to this program is currently open and will stay open until one week before the course.
REGISTER
Read More

TEAM BONDING PACKAGES

PREMIUM  PACKAGE

  • In-town service where clients will be lodge in a 5 star hotel for two (2) nights.
  • Venue to be decided by SPC
  • Accommodation & three course meal (x3) , tea break
  • Visuals and audio equipment.
  • Branded training kits.
  • Expert tuition.
  • Materials for team building
  • Provision of certificates & award.

Condition of service – minimum of 10 delegates

 

STANDARD PACKAGE

  • Two (2) days general outing.
  • Venue to be decided by SPC
  • Three course meal (x3) , tea break
  • Visuals and audio equipment.
  • Branded training kits.
  • Expert tuition.
  • Materials for team building
  • Provision of certificates & award

Condition of service – minimum of 15 delegates

 

BASIC PACKAGE

  • Two (2) days general outing.
  • Venue to be decided by SPC
  • Three course meal (x3) , tea break
  • Visuals and audio equipment.
  • Branded training kits.
  • Expert tuition.
  • Materials for team building
  • Provision of certificates & award

Condition of service –20 delegates & above.

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