Essential Skills for Contact Center Representatives
Serving customers at the contract center is quite different and much more complex than serving customers face to face. Agents need to be multi-skilled to serve customers on the phone, emails and social media as the case may be. There are also certain human habits that are quite irritating on the phone. These habits can give a customer a very wrong professional impression of your company. Lack of professional and emotive communication skills, implies losing customers, profits, high employee turnover due to job stress and excessive call times.