EXCEPTIONAL SUPERVISORY SKILLS & BEST PRACTICES

Supervisory Skills

May 16-17

OVERVIEW

The supervisors play an important role in the organisation. In the current competitive business environment, supervisors are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors possess the right skills. The keys to successfully supervising others are being able to effectively delegate, managing time, setting clear goals & expectations and resolving conflict.

This packed and practical 2-day workshop is designed to provide the participants with techniques and skills to enhance their effectiveness as supervisors. It will help to break down their responsibilities into easily achievable stages of development, and to approach their new role with confidence.

KEY LEARNING OUTCOMES:

The otcome of attending this program cannot be over emphasized;

The participants will be able to:

  • Achieve results through others
  • Be accountable for their own and others’ actions
  • Incorporate best practice in management and supervision
  • Develop their own management and supervisory style
  • Get the best out of different people
  • Give and receive feedback and criticism positively

The organization will:

  • Have more confident and competent managers/supervisors
  • Have more motivated team members
  • Enable managers to achieve more
  • Develop teams to their full potential
  • Improve staff retention

TRAINING LEARNING CONTENT:

  • What is a Supervisor?
  • Should you be a supervisor?
  • Making the transition
  • The difference between doing and supervising
  • Highs and lows of the supervisory role
  • What are the skills of an effective supervisor?
  • Developing the skills
  • Different ways to supervise others
  • Supervisory styles
  • Common mistakes you don’t want to make
  • Managing Performance – Getting Results
  • Characteristics of Performance Management
  • Business Plan basics
  • Assessing your current situation
  • You and the business plan
  • Getting productivity through people
  • The importance of strategic Goal Setting
  • Develop the 5 Success essentials
  • Getting and managing results
  • How to develop Pro-Active management
  • Benefits and barriers to delegation
  • How, when and to whom to delegate
  • Getting it done right – instructing others
  • Managing Performance – Problems and People
  • What motivates me?
  • What motivates others?
  • What does Motivation do?
  • Motivation creates energy
  • The 3 Major steps of motivation
  • Motivation in the workplace
  • Herzberg’s Motivational Theory
  • Tailoring motivation ideas to individual team members
  • How to manage conflict
  • Working with different types of personalities
  • What to do when a problem arises
  • Listening and questioning skills
  • Managing Communication
  • What is Communication?
  • Three major levels of Communication
  • The significance of Non-Verbal Communication
  • Factors that affect your Communication
  • Communication Chart
  • Effective ways to Communicate
  • Brain Communication impact
  • Communication cycle
  • Delivering clear, concise messages
  • How to make an effective presentation
  • 9 Effective Communication principles
  • Positive Visual imaging
  • Good / Bad relationships
  • Planning a Team meeting
  • How to be a decisive Decision maker
  • Improving your ability to make decisions
  • Verbal communication
  • Barriers to communication
  • Team communications
  • Running a team meeting
  • Choosing the right words
  • Communicating in writing
  • Building Powerful Influence
  • What is personal empowerment?
  • Sources of personal power
  • Developing your Mind, Attitude, Appreciation & Character influence
  • Mind Think power
  • Know the impact of Teleological Thinking
  • Replacement Principle
  • Building your personal power
  • Using your personal power
  • Building trust and believability: walking your talk
  • 10 Essential Qualities of a Top Supervisor
  • Planning for your future – developing yourself
  • How to stay Motivated

DELIVERY MODE:

The trainer will use a variety of training methods, including small group discussions, individual reflection, group sharing exercises, case studies, and work related role-play.  Videos clips will be used to highlight key concepts.

TARGET AUDIENCE IDENTIFIED:

Administrators, Supervisors, Junior Managers and Team Leaders who wish to improve their people management skills.

INVESTMENT IN KNOWLEDGE                                         

N80, 000.00, this fee covers expert tuition, training kits and brochure, souvenirs and certificate of completion, and feeding (tea break, lunch (buffet) throughout the duration of the Programme

OTHER DETAILS

Venue:             2nd Floor

Lagos Chambers of Commerce & Industry Building (LCCI)

Bola Tinubu Way, Beside Marwa/MKO Garden

Alausa Ikeja,

Lagos,

Date:               May 16-17, 2019

Time:               9a.m. Daily

HOW TO REGISTER

E-mail: training@spcpatternsconsulting.com

Call:  +234 805 444 8597 +234 708 503 9947 +234 809 631 1690  

Pay in favour of SPC PATTERNS CONSULTING into the following banks
GTBANK – 0003651617
FCMB – 2733813011

FURTHER INFORMATION

  • Certificate of participation exclusive to all participants

Subscription to this program is currently open and will stay open until one week before the course

REGISTER
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